Website Access Problems

There are several things that should be taken into consideration: Is the website accessible from other locations? Is the website showing an error message? If yes – what kind of an error is this? Have you made recent changes/modifications that … Continued

There are a number of reasons that can cause such error but the best way to troubleshoot it is to check the server error logs. XonHost customers can do this via cPanel, under Error Log. There you will see a list of … Continued

If you see this message on your website, this means that we’ve limited the access to it either because your site was hacked, or because you’ve exceeded some of our resource limitations. To proceed, press the Get Limit Removedbutton which will … Continued

Prior to posting a website down ticket from your User Area it is recommended to test the connectivity between your computer and the server, hosting your account. There are several steps you need to follow. The first thing you need to do … Continued

If you see this message on your website, this means that we’ve limited the access to it either because your site was hacked, or because you’ve exceeded some of our resource limitations. To proceed, press the Get Limit Removed button which will … Continued

If you have set a 403 custom error page and you have “deny from all” rules in your .htaccess file, access to the 403 custom error page will also be denied. The easiest way to resolve this issue is to allow access … Continued

If you see the following warning when you visit your site: This site may harm your computer. this means that your website has been marked by Google as harmful because it contains malicious code. The first thing to do is … Continued

There are multiple HTTP codes that you may come across. Below you can find a summary of the most popular HTTP error codes: “200 OK” – You will not see this code when browsing a regular page. It means that the … Continued

If you receive a warning on your pages similar to the one below: “Warning: Cannot modify header information – headers already sent by (output started at /home/user/public_html/index.php:581) in /home/user/public_html/system/sessions.php on line 180” there are a few things you can do … Continued

Connectivity issue is a very common definition and may encompass many problems. However, in our case the most common definition is: unexpected network failure at one of our upstream network providers that affects the connectivity to your host server. We … Continued