Website Access Problems

There could be several reasons for your domain not to resolve or to show an incorrect site. For troubleshooting we recommend taking the following steps: Check the domain’s expiration date using this online tool. If it has expired, you have to … Continued

This error means that the script you use needs more time than the max execution time allowed on the server. If your website is hosted on a Cloud or a Dedicated, please contact our support and we will increase the execution time … Continued

The CPU Seconds usage for your hosting account indicates how much CPU time is needed for running your website scripts. In other words, it is a metric for calculating the server load generated by your website. 1. Troubleshooting When logged … Continued

Below we will focus on the two most common reasons for a website to display a “404 Not Found” error message. The content you are trying to reach is actually not uploaded If a link on your website leads to … Continued

There are several things that should be taken into consideration: Is the website accessible from other locations? Is the website showing an error message? If yes – what kind of an error is this? Have you made recent changes/modifications that … Continued

The HTTP error 403 – Forbidden means that access to the file or folder you are trying to open has been denied, either on purpose or due to a misconfiguration. The Error Log in cPanel can help you in troubleshooting such problems. It is a list … Continued

There are several things that should be taken into consideration: Is the website accessible from other locations? Is the website showing an error message? If yes – what kind of an error is this? Have you made recent changes/modifications that … Continued

There are a number of reasons that can cause such error but the best way to troubleshoot it is to check the server error logs. XonHost customers can do this via cPanel, under Error Log. There you will see a list of … Continued

If you see this message on your website, this means that we’ve limited the access to it either because your site was hacked, or because you’ve exceeded some of our resource limitations. To proceed, press the Get Limit Removedbutton which will … Continued

Prior to posting a website down ticket from your User Area it is recommended to test the connectivity between your computer and the server, hosting your account. There are several steps you need to follow. The first thing you need to do … Continued