Common Issues

There several possibilities that can lead to this error, most of which have to do with your SSH connection settings. The most common ones are: Connecting to a wrong/outdated IP/host. Connecting to the wrong SSH port Firewall blocking the connection … Continued

While there can be a number of reasons behind this error, the most common one is connecting to the wrong SSH port. XonHost uses port 18765 instead of the standard SSH port, which is 22. Make sure you are connecting to port … Continued

To explain this error we will have to first explain that XonHost uses key-based authentication with SSH, replacing standard password authentication. Detailed information on SSH keys and key-based authentication is available in our article here. In short, you cannot merely use … Continued

Having files with 755 permissions is not a security threat on our servers because we set each public_html directory with 750 permissions and only your user can read them. Thus, regardless of your files’ permissions, other users cannot read / execute / … Continued