Hosting | XonHost Knowledge Base

How to change the primary domain name and keep the existing one pointed to the site?

In this case we recommend the following steps: Change your primary domain from your Xonhost User Area -> My Accounts -> Manage Account (for the account whose primary domain you wish to change) -> Change Primary Domain. Park your old domain name in cPanel, Parked domains. … Continued

How to remove a website from Google

There are several options to prevent your web site from being indexed by Google. For best results it is highly recommended to use all of them. Otherwise your web site might still appear in search results. The first is using … Continued

Senders see a “550 relay not permitted” error when they try to email me.

When someone sends you an email they might receive a bounced back message, that has the following error inside it: 1 550 relay not permitted! XonHost uses SpamExperts to filter incoming emails, and the error above means that your domain name is … Continued

How to find the email headers in a message

The email headers provide a detailed list about the message, such as sender, recipient, the email servers that it passed through, etc. Depending on your email application there are different ways to find the email headers. Below you can find the … Continued

How to add custom error pages?

Using customer error pages is a relatively simple task. Most modern content management systems have their own way of creating a custom error page or it can be achieved by adding a plugin that has this functionality. If you would … Continued

How to check the log of my FTP client?

The FTP log can be very useful when you troubleshoot connectivity or other issues with your FTP account. It keeps track of each FTP command that you execute and the server response. Therefore, it is good to know where to … Continued

How to change my CNAME record?

While using XonHost name servers your domain will be pointed to your hosting account, and its active DNS zone will be situated on your XonHost hosting server. In this case you can edit your DNS records directly in cPanel using … Continued

Is SSH / Telnet access offered?

Both SSH and Telnet are supported on all of XonHost hosting servers. In case you need to access your hosting account via SSH please check this SSH Tutorial.

How to add FTP accounts?

You can have unlimited number of FTP accounts with XonHost’s web hosting package. In order to add a new one you should log in cPanel and click on the FTP Accounts from the Files box. For more detailed information you can check our FTP tutorial and cPanel’s video tutorial.

Enable root login over SSH for Dedicated Servers on Windows/PuTTY

Note that if you intend to establish an SSH (and WHM) connection your IP address will have to be whitelisted in the firewall of your server. You can request this by posting a ticket in your User Area -> Report Other Technical Issues and provide us … Continued