Hosting | XonHost Knowledge Base

I am getting “Rejected by the server because it does not allow relaying” error on my iPhone

The error is present when the Outgoing SMTP server email settings (hostname, username and password) aren’t properly configured on your device. If you are a XonHost customer you can find your email settings in cPanel, under -> Email Accounts -> More -> Configure Email Client. … Continued

Webmail / cPanel shows error: There is a problem with this website’s security certificate..

This warning shows because cPanel / Webmail is configured to work by the server’s shared / self-signed SSL. This is not a security problem and you can safely disregard it. Such a warning will not show if you use the … Continued

What is a DKIM record?

DKIM stands for DomainKeys Identified Email. Its purpose is to prevent email spoofing and spam. This digitally signed authentication method was created to prove the legitimacy of the email sender and the server from which the email originates. When DKIM is … Continued

How to change the FTP password?

SiteGround customers can change the password of their main FTP user from their User Area, under: My Accounts -> Information & Settings -> Change Password Note: Your main FTP login details are the same as your cPanel username and password. You can change the passwords … Continued

My registrar does not accept your DNS servers

First make sure you are entering the correct DNS servers for your domain. You can find your hosting account’s name servers in your User Area -> My Accounts -> Information & Settings, under the hosting account you will be pointing the domain to. Some local … Continued

FTP service terminates / disconnects the connection

Usually such issues indicate connectivity problems and we recommend the following: Try uploading / downloading your files later when there is less traffic; Stop all your other downloads / uploads; Contact your local Internet service provider for possible network problems.

Is SFTP access available?

Yes, SFTP is available on all hosting solutions offered by XonHost. Please note that SFTP requires that SSH access to the server is enabled. More information on how to enable SSH access can be found in this article: How do I activate SSH access … Continued

How to transfer my domain to XonHost

To transfer your domain name to XonHost, it should first meet several criteria: The domain name must be in “Active” status. Most domain name registrars by default set the status of the domain names to “Locked“, so you need to unlock … Continued

How long does a domain name transfer usually take?

A domain transfer may take up to 14 days to be completed. It is difficult to provide an exact time frame because the procedure depends on the time it takes the owner to confirm the transfer and the time your … Continued

Securing the connection to the Redsys Payment Gateway

Redsys is a popular payment gateway that you can use with popular e-commerce solutions like WooCommerce, PrestaShop, and Magento. The Let’s Encrypt Certificate Authority and SNI is not currently supported by Redsys. However, alternative methods to use the payment gateway are available. The communication between … Continued