Hosting | XonHost Knowledge Base

What does the transfer from Shared hosting to Cloud include?

If you order an upgrade from your Shared hosting account to a Cloud one, this will include: Posting a new ticket on your behalf in which we will perform the migration. A new Cloud server will be set up with … Continued

Can I use my Dedicated server for video streaming?

Yes, all of our Dedicated servers are fully capable of streaming live video and audio. In addition, if you have root access to your Dedicated server, you can install any additional software as you require.

How to suspend an account on my Dedicated server?

To suspend an account on your dedicated server, first you need to log in to WHM with your user and password. Once logged in, click on the Suspend/Unsuspend an Account link on the left menu. Then select the account you want to suspend either by … Continued

Can you install a third party SSL?

You can install a third party SSL certificates through your XonHost account’s cPanel. Make sure that you have the SSL certificate, CA bundle and the Private key, so you can complete the installation. In case you are missing some of … Continued

What to do when my website is down?

There are several things that should be taken into consideration: Is the website accessible from other locations? Is the website showing an error message? If yes – what kind of an error is this? Have you made recent changes/modifications that … Continued

HTTP Error 500 – Internal server error

There are a number of reasons that can cause such error but the best way to troubleshoot it is to check the server error logs. XonHost customers can do this via cPanel, under Error Log. There you will see a list of … Continued

How to disable IDLE processes generated by mail clients

The IDLE function (known as IMAP push) is used by almost every mail client. It allows the IMAP email users to receive any email changes without refreshing their mailbox. In some cases, however, the email client stalls and keeps opening … Continued

Cannot see IMAP folders

In order to resolve this issue first try to subscribe to them. Most email clients have an option similar to “Manage folder subscriptions” where you can subscribe to folders. After the subscription try restarting your mail client and your folders … Continued

How can I change the administrative email for my domain registered by you?

In order to change the administrative contact information for your domain please log in your User Area and go to My Accounts -> Manage (located in the Domains section next to the domain name you want to manage).

How can I have my site linked by other websites over the web?

The best way to gain more links to your web site is creating unique and helpful content that lots of people will be interested in. This will urge visitors to post links to your web site and naturally generate more … Continued