Hosting | XonHost Knowledge Base

Cloudflare Challenge Page

Cloudflare gathers threat data from various sources to build a reputation for every visitor. You set the desired security level for your site and then Cloudflare stops any threats before they reach your site. Cloudflare’s reputation-based security works as a … Continued

I already have SSL. Can I cancel it and get Let’s Encrypt?

Yes, you can. You should cancel your current SSL before you can get Let’s Encrypt. However please note that the other SSL certificates from XonHost can be purchased with a dedicated IP and a dynamic site seal, which is something … Continued

How to import/export MySQL database with exact character set on my Dedicated server?

Exporting your database with the correct charset is important in order to avoid problems with data that has non-English characters. This can be done via SSH by following our examples below. More information on how to connect via SSH to your Dedicated server can … Continued

How to restore a database on my Dedicated server via SSH?

Once you have logged in to your dedicated server as root via SSH, go to the folder where the dump file of your database resides. Once in it, type the following command to import it into the selected database: mysql DATABASE_NAME < BACKUP.sql … Continued

How to resend the SSL approval email?

If you need the approval email resent, please post a ticket to request it. You can post the ticket from your User Area -> Support -> Report Other Technical Issue. The approval email can be sent ONLY to [email protected]. Please make sure this email exists and that … Continued

I am getting the following error: “Fatal Error: Maximum Execution time of 30 seconds exceeded in…”. Can you please see what is wrong or what is causing this error?

This error means that the script you use needs more time than the max execution time allowed on the server. If your website is hosted on a Cloud or a Dedicated, please contact our support and we will increase the execution time … Continued

I get a pop-up warning when using SSL/TLS in my email client.

You may see a warning stating that the mail server you are connecting to attempts to identify itself with invalid information. This happens when connecting to your mail account over SSL. It is due to the SSL certificate used for … Continued

What is the MTA retry timeout on your servers?

The retry timeout setting defines how often the MTA (Mail Transfer Agent) will try to deliver messages that cannot be delivered at the first attempt. XonHost’s servers use Exim for Mail Transfer Agent. If a mail cannot be delivered at the first … Continued

How to change the primary domain name and keep the existing one pointed to the site?

In this case we recommend the following steps: Change your primary domain from your Xonhost User Area -> My Accounts -> Manage Account (for the account whose primary domain you wish to change) -> Change Primary Domain. Park your old domain name in cPanel, Parked domains. … Continued

How to remove a website from Google

There are several options to prevent your web site from being indexed by Google. For best results it is highly recommended to use all of them. Otherwise your web site might still appear in search results. The first is using … Continued