Hosting | XonHost Knowledge Base

My POP3/IMAP server is refusing my connection attempts

The standard server ports used for POP3 and IMAP protocols are 110 and 143 respectively. For a secure connection over SSL/TLS the ports are 995 for POP3 and 993 for IMAP. In case your connection attempts are refused by the POP3 or IMAP server, the most probable cause … Continued

When I will be able to access my website via domain name?

Every time a DNS record is changed there is a period of up to 72 hours propagation during which the information propagates throughout the servers. Once the DNS propagation is over, you should be able to access your site through your domain … Continued

Which are the most important SEO HTML tags?

The most important SEO HTML tags are (in order of importance): Title Tag <head> <title>keyword</title> </head> Header Tags – H1,H2,H3 <h1>Most Important</h1> <h2>Second Most Important</h2> <h3>Third Most Important</h3> Bold,Strong <b>keyword</b> <strong>keyword</strong> Image <img src=”keyword.jpg” alt=”keyword” /> Hyperlink <a href=”http://www.website.com/page.html” title=”keyword”>keyword</a> … Continued

Common email bounce back errors

Often, if an email delivery fails, the original email is returned to its sender with an error explaining what caused the issue. These returned emails are referred to as bounce-back emails. We prepared a list of common bounce back errors … Continued

Cannot receive email using your webmail interface

There are several common reasons for being unable to receive emails when using a webmail client. These reasons include, but are not limited to – temporary mail server problems, exceeded space quota of the email account, incorrect MX records of … Continued

Configure SPF, DKIM and DMARC records

In order to secure your e-mail service and make sure that you won’t have issues with e-mail spoofing, you need to set SPF, DKIM and DMARC records for your domain. SPF – You can enable SPF in cPanel -> Email Authentication -> Enable in the SPF … Continued

How to upload files in order to open them by HTTPS (with SSL)?

On XonHost’s servers all web files are stored in the public_html directory regardless of the way they are accessed. Thus, in order your files to open by HTTPS you should upload them to your public_html directory. You can find more information about our SSL … Continued

How to log in to my XonHost shared account via SSH using PuTTY?

XonHost uses key-based SSH authentication instead of plain username & password. The SSH port on XonHost’s servers is also 18765 instead of the default port 22. In order to connect to your shared hosting account via SSH using PuTTY you will need … Continued

Where can I check whether the FTP service is working or it is down?

XonHost customers can check the status of their hosting server by logging in their Customer Area and clicking on the Support tab. There you will find a section “Server Status Update” which will provide you with information about the status of your … Continued

Is it possible to hide the .htaccess file in FTP?

Unfortunately it is not possible to completely hide any files in FTP including .htaccess. This is due to the FTP technology which does not recognize the .htaccess file as a service file.