FTP | XonHost Knowledge Base

My FTP session was terminated (disconnected)

If your FTP client receives ‘Session Terminated’ error message this means: Your FTP connection has been inactive for more than 4 mins. The FTP connection to the server has been interrupted after a network issue. In such cases you will … Continued

How to establish an FTP connection to your hosting account?

To connect to your hosting account you will need your FTP login details. They are available in your User Area under My Accounts at the Information & Settings page. Your main FTP login details are the same as your cPanel username and password. You will need the … Continued

My FTP is uploading/downloading really slow

FTP upload and download speed depends mainly on the client’s connection to the server. This may be affected by multiple network factors such as hop count and local connectivity. Also there are other factors which may affect the speed: The … Continued

How to establish SFTP connection with Transmit on MAC OS

In order to establish an SFTP connection with Transmit 5 on your MAC OS you should: Create a folder your computer called keys and then open Terminal from Applications -> Utilities -> Terminal. In Terminal navigate to folder where you want to create the key, for example: 1 cd Desktop/keys … Continued

I am receiving Internal Server Error 500 after I uploaded my site files

If your FTP client uploads the files with permissions higher than 755 you will receive Internal Server Error 500. We do not allow higher than 755 permissions due to the fact that our Apache web server runs the PHP interpreter … Continued

How to Connect to FTP Using FileZilla on Windows

FileZilla is a free FTP client which is available for most of the popular operating systems including Windows, Linux, and Mac OS. In order to use this FTP client, you should follow these steps: Download FileZilla to your local computer … Continued

Server does not list files in FTP

In case files and directories are not listed in FTP please first make sure that your FTP client is configured to use passive mode. You can find out how to set the passive mode setting on for some popular FTP clients here. There might be … Continued

How to restrict the number of simultaneous connections to a server in FileZilla?

By default FileZilla is configured to transfer 5+ files at a time, which means that each time when you make a transfer, the application will initiate 5+ simultaneous connections to the server. If you are hosted on a shared server … Continued

Is Anonymous FTP access allowed?

Anonymous FTP is disabled by default for all XonHost hosting accounts. Thus anonymous FTP access and access without authentication are not possible. This functionality can only be enabled on Cloud and Dedicated hosting plans upon customer request, however it is highly advisable to not … Continued

How to establish a SFTP connection to your hosting account with FileZilla

In this knowledge base article are listed the steps which should be completed in order to establish a SFTP connection to your hosting account with the FileZilla FTP client: Open your cPanel -> SSH/Shell Access and generate new SSH key pair. After you … Continued