Common Problems & Errors

The most common FTP errors are related to incorrect login details supplied or an issue with the hosting server or the internet service provider. In most cases you will see Could not connect to server, but exact errors will vary depending … Continued

Usually such issues indicate connectivity problems and we recommend the following: Try uploading / downloading your files later when there is less traffic; Stop all your other downloads / uploads; Contact your local Internet service provider for possible network problems.

XonHost customers can check the status of their hosting server by logging in their Customer Area and clicking on the Support tab. There you will find a section “Server Status Update” which will provide you with information about the status of your … Continued

If your FTP client receives ‘Session Terminated’ error message this means: Your FTP connection has been inactive for more than 4 mins. The FTP connection to the server has been interrupted after a network issue. In such cases you will … Continued

FTP upload and download speed depends mainly on the client’s connection to the server. This may be affected by multiple network factors such as hop count and local connectivity. Also there are other factors which may affect the speed: The … Continued

If your FTP client uploads the files with permissions higher than 755 you will receive Internal Server Error 500. We do not allow higher than 755 permissions due to the fact that our Apache web server runs the PHP interpreter … Continued

In case files and directories are not listed in FTP please first make sure that your FTP client is configured to use passive mode. You can find out how to set the passive mode setting on for some popular FTP clients here. There might be … Continued