Email | XonHost Knowledge Base

What is SMTP

SMTP is an abbreviation that stands for Simple Mail Transfer Protocol. This protocol allows applications to transmit email messages over the Internet. Basically, SMTP handles your outgoing mail. Your email application connects to your mail server via SMTP and sends the … Continued

How to change my MX record?

You can change the MX records of domains that useXonHost’s name servers from cPanel -> Advanced MX Editor. More information on how to edit MX records in cPanel can be found in our MX Record tutorial. If you are not using XonHost’s name servers … Continued

How to add image signature to your RoundCube Webmail Client

You can access your RoundCube webmail at http://yourdomain.com/webmail, or via cPanel -> Email Accounts -> More -> Access Webmail. After that go to Settings -> Preferences -> Composing Messages. Once there you need to configure the following options so RoundCube will attach a signature to your emails: Compose HTML messages to Always Automatically Add Signature to Always You can … Continued

How to change Sent, Drafts and Deleted mail folders for an iPhone device?

In order to reconfigure an iPhone to keep the sent, drafts or deleted messages on the mail server, you should first login to the e-mail account through the built-in iPhone mail client and then browse the following folders: Drafts Mailbox … Continued

What to do when my email doesn’t work?

Any email issue, whether email isn’t coming in or isn’t going out, can be resolved by performing some basic checks. There are many reasons why email may stop working (incorrect email settings, wrong email passwords, etc.), however the first step … Continued

How to adjust the time zone of my webmail client?

You can adjust the time zone of all three webmail clients provided by default on all XonHost servers. In SquirrelMail you can change Time zone settings from Options -> Personal Information -> Timezone Optionsand then click the Submit button. In Horde the Time zone can be altered via Preferences -> Global Preferences -> Locale and Time. … Continued

What to do if you receive an error: ‘Outlook reports: Sending and receiving reported error (0x800CCC65)’

If you receive the following error in your Outlook application: 1 Outlook reports: Sending and receiving reported error (0x800CCC65) Your outgoing (SMTP) email server has reported an internal error this means that your application fails to connect to the SMTP … Continued

Senders see a “550 relay not permitted” error when they try to email me.

When someone sends you an email they might receive a bounced back message, that has the following error inside it: 1 550 relay not permitted! XonHost uses SpamExperts to filter incoming emails, and the error above means that your domain name is … Continued

How to find the email headers in a message

The email headers provide a detailed list about the message, such as sender, recipient, the email servers that it passed through, etc. Depending on your email application there are different ways to find the email headers. Below you can find the … Continued

How to remove/edit the ‘Sent from my iPhone’ signature from mails sent from iPhone

By default, when you send an email from your iPhone, a “Sent from my iPhone” signature will be added to your message. You can edit this following these easy steps: From your iPhone home screen go to the Settings menu. Tap on … Continued