Email | XonHost Knowledge Base

I am getting “Rejected by the server because it does not allow relaying” error on my iPhone

The error is present when the Outgoing SMTP server email settings (hostname, username and password) aren’t properly configured on your device. If you are a XonHost customer you can find your email settings in cPanel, under -> Email Accounts -> More -> Configure Email Client. … Continued

Webmail / cPanel shows error: There is a problem with this website’s security certificate..

This warning shows because cPanel / Webmail is configured to work by the server’s shared / self-signed SSL. This is not a security problem and you can safely disregard it. Such a warning will not show if you use the … Continued

How to enable TLS 1.1 and 1.2 in Outlook on Windows 7

Version 1.0 of the TLS protocol is not secure. As such it needs to be disabled on servers which want to have a PCI compliance. Our GoGeek servers are PCI compliant by default, which is why we have disabled TLS … Continued

How to subscribe to an IMAP folder with Thunderbird?

IMAP allows you to create folders on the mail server. Spam folders are also kept on the server. If your IMAP folders are not showing up, follow these steps to subscribe to them with your Mozilla Thunderbird mail client: Step … Continued

Common email bounce back errors

Often, if an email delivery fails, the original email is returned to its sender with an error explaining what caused the issue. These returned emails are referred to as bounce-back emails. We prepared a list of common bounce back errors … Continued

Cannot receive email using your webmail interface

There are several common reasons for being unable to receive emails when using a webmail client. These reasons include, but are not limited to – temporary mail server problems, exceeded space quota of the email account, incorrect MX records of … Continued

Mail Client Auto Configuration

The Mail Autoconfig tool is located in the Mail section of your cPanel and will allow you to easily configure your email accounts in your mail clients. It is designed to work for the most commonly used email clients: Thunderbird Outlook … Continued

You may have exceeded the maximum number of connections to this server.

The default number of maximum allowed IMAP connections in Mozilla Thunderbird is set to 5. Depending on the specific IMAP configuration on the server hosting your account, this may result in the following error message: 1 Unable to connect to … Continued

Email sending problems

The most common problem when sending emails is incorrect mail client configuration. You can easily confirm if the problem is with your email client’s settings by attempting to send your message via Webmail. Webmail clients are preconfigured to connect to the … Continued

I receive returned emails, which I did not send

This problem is caused by spammers who are using a forged email address pretending to be yours. Most spammers will not use a real return address because they will get their account closed very quickly. That’s why they will often … Continued