Is it possible to change the FTP timeout?

Is it possible to change the FTP timeout?

Unfortunately, it is not possible to change the FTP timeout on the shared server. By default it has been set for best performance and minimum transfer interruptions.
Is File Exchange protocol (FXP) supported?

Is File Exchange protocol (FXP) supported?

Unfortunately FXP is not supported on our shared servers because of compatibility reasons. Please consider using FTP instead.
How is www related to public_html?

How is www related to public_html?

The directory www is a link (shortcut) to the public_html directory. Thus by accessing www you are accessing public_html in fact.
Where to upload my website files?

Where to upload my website files?

Your website files need to be uploaded inside the public_html, which is the document root folder for your primary domain name. Additional sites you are hosting on your account, such as addon domains or sub domains, have their own document root folder, which … Continued
Is Anonymous FTP access allowed?

Is Anonymous FTP access allowed?

Anonymous FTP is disabled by default for all XonHost hosting accounts. Thus anonymous FTP access and access without authentication are not possible. This functionality can only be enabled on Cloud and Dedicated hosting plans upon customer request, however it is highly advisable to not … Continued
Server does not list files in FTP

Server does not list files in FTP

In case files and directories are not listed in FTP please first make sure that your FTP client is configured to use passive mode. You can find out how to set the passive mode setting on for some popular FTP clients here. There might be … Continued
My FTP is uploading/downloading really slow

My FTP is uploading/downloading really slow

FTP upload and download speed depends mainly on the client’s connection to the server. This may be affected by multiple network factors such as hop count and local connectivity. Also there are other factors which may affect the speed: The … Continued