How is www related to public_html?
The directory www is a link (shortcut) to the public_html directory. Thus by accessing www you are accessing public_html in fact.
What is the max file size I can upload through cPanel’s File Manager?
There is no limitation set for the maximum file size which you can upload with cPanel’s File Manager. However, it is not recommended to upload large files through it because the transfer may time out and corrupt the file. If this … Continued
Where to upload my website files?
Your website files need to be uploaded inside the public_html, which is the document root folder for your primary domain name. Additional sites you are hosting on your account, such as addon domains or sub domains, have their own document root folder, which … Continued
Is Anonymous FTP access allowed?
Anonymous FTP is disabled by default for all XonHost hosting accounts. Thus anonymous FTP access and access without authentication are not possible. This functionality can only be enabled on Cloud and Dedicated hosting plans upon customer request, however it is highly advisable to not … Continued
Server does not list files in FTP
In case files and directories are not listed in FTP please first make sure that your FTP client is configured to use passive mode. You can find out how to set the passive mode setting on for some popular FTP clients here. There might be … Continued
I am receiving Internal Server Error 500 after I uploaded my site files
If your FTP client uploads the files with permissions higher than 755 you will receive Internal Server Error 500. We do not allow higher than 755 permissions due to the fact that our Apache web server runs the PHP interpreter … Continued
My FTP is uploading/downloading really slow
FTP upload and download speed depends mainly on the client’s connection to the server. This may be affected by multiple network factors such as hop count and local connectivity. Also there are other factors which may affect the speed: The … Continued
My FTP session was terminated (disconnected)
If your FTP client receives ‘Session Terminated’ error message this means: Your FTP connection has been inactive for more than 4 mins. The FTP connection to the server has been interrupted after a network issue. In such cases you will … Continued
Where can I check whether the FTP service is working or it is down?
XonHost customers can check the status of their hosting server by logging in their Customer Area and clicking on the Support tab. There you will find a section “Server Status Update” which will provide you with information about the status of your … Continued
FTP service terminates / disconnects the connection
Usually such issues indicate connectivity problems and we recommend the following: Try uploading / downloading your files later when there is less traffic; Stop all your other downloads / uploads; Contact your local Internet service provider for possible network problems.