Hasan Ali | XonHost Knowledge Base

Email sending problems

The most common problem when sending emails is incorrect mail client configuration. You can easily confirm if the problem is with your email client’s settings by attempting to send your message via Webmail. Webmail clients are preconfigured to connect to the … Continued

How to point my mail service to XonHost

This article covers the necessary MX record setup in order to use XonHost’s mail service with your domain. XonHost shared and Cloud hosting account owners should use the following MX records with their domain: 1 2 3 4 Priority Destination 10 mx10.mailspamprotection.com … Continued

How to modify your MX records for Google Suite Mail?

Once you sign up your domain for G Suite, you will have to change its MX records to start using their email services. If you are a XonHost customer this can be easily done via cPanel -> MX Entry. You will need to assign … Continued

How to change my MX record?

You can change the MX records of domains that useXonHost’s name servers from cPanel -> Advanced MX Editor. More information on how to edit MX records in cPanel can be found in our MX Record tutorial. If you are not using XonHost’s name servers … Continued

What to do when my email doesn’t work?

Any email issue, whether email isn’t coming in or isn’t going out, can be resolved by performing some basic checks. There are many reasons why email may stop working (incorrect email settings, wrong email passwords, etc.), however the first step … Continued

Senders see a “550 relay not permitted” error when they try to email me.

When someone sends you an email they might receive a bounced back message, that has the following error inside it: 1 550 relay not permitted! XonHost uses SpamExperts to filter incoming emails, and the error above means that your domain name is … Continued

Senders receive bounced-back messages saying my mailbox is full

This issue is caused by the fact that your mail account’s quota has been exceeded. To confirm this, log into cPanel and go to Email Accounts, where you can see the current size of your existing mail accounts or adjust their … Continued

An email has been delayed

Before a message is sent it will undergo several checks. The mail server will determine if the sender is authorized to send the message. The spam prevention software will determine if the message can be considered spam. The message will … Continued

I am getting “Rejected by the server because it does not allow relaying” error on my iPhone

The error is present when the Outgoing SMTP server email settings (hostname, username and password) aren’t properly configured on your device. If you are a XonHost customer you can find your email settings in cPanel, under -> Email Accounts -> More -> Configure Email Client. … Continued

Common email bounce back errors

Often, if an email delivery fails, the original email is returned to its sender with an error explaining what caused the issue. These returned emails are referred to as bounce-back emails. We prepared a list of common bounce back errors … Continued

Author Archives: Hasan Ali