Hasan Ali | XonHost Knowledge Base

Senders see a “550 relay not permitted” error when they try to email me.

When someone sends you an email they might receive a bounced back message, that has the following error inside it: 1 550 relay not permitted! XonHost uses SpamExperts to filter incoming emails, and the error above means that your domain name is … Continued

What to do when my email doesn’t work?

Any email issue, whether email isn’t coming in or isn’t going out, can be resolved by performing some basic checks. There are many reasons why email may stop working (incorrect email settings, wrong email passwords, etc.), however the first step … Continued

How to change my MX record?

You can change the MX records of domains that useXonHost’s name servers from cPanel -> Advanced MX Editor. More information on how to edit MX records in cPanel can be found in our MX Record tutorial. If you are not using XonHost’s name servers … Continued

How to modify your MX records for Google Suite Mail?

Once you sign up your domain for G Suite, you will have to change its MX records to start using their email services. If you are a XonHost customer this can be easily done via cPanel -> MX Entry. You will need to assign … Continued

How to point my mail service to XonHost

This article covers the necessary MX record setup in order to use XonHost’s mail service with your domain. XonHost shared and Cloud hosting account owners should use the following MX records with their domain: 1 2 3 4 Priority Destination 10 mx10.mailspamprotection.com … Continued

My POP3/IMAP server is refusing my connection attempts

The standard server ports used for POP3 and IMAP protocols are 110 and 143 respectively. For a secure connection over SSL/TLS the ports are 995 for POP3 and 993 for IMAP. In case your connection attempts are refused by the POP3 or IMAP server, the most probable cause … Continued

Cannot see IMAP folders

In order to resolve this issue first try to subscribe to them. Most email clients have an option similar to “Manage folder subscriptions” where you can subscribe to folders. After the subscription try restarting your mail client and your folders … Continued

How many simultaneous IMAP connections are allowed?

XonHost allows up to 30 simultaneous connections from a single IP. This is the only limitation for IMAP connections and its aim is to prevent security / overload problems. If the number of the allowed connections is exceeded XonHost’s IDS … Continued

How to configure my email client?

After creating your email account, you can find the required information to set it up in cPanel -> Email Accounts-> More -> Configure Email Client. The exact steps to follow when setting up an email account in some of the more popular email clients are available in XonHost’s Email … Continued

What is the MTA retry timeout on your servers?

The retry timeout setting defines how often the MTA (Mail Transfer Agent) will try to deliver messages that cannot be delivered at the first attempt. XonHost’s servers use Exim for Mail Transfer Agent. If a mail cannot be delivered at the first … Continued

Author Archives: Hasan Ali