I receive returned emails, which I did not send

I receive returned emails, which I did not send

This problem is caused by spammers who are using a forged email address pretending to be yours. Most spammers will not use a real return address because they will get their account closed very quickly. That’s why they will often … Continued
Why are my emails treated as SPAM?

Why are my emails treated as SPAM?

Most email service providers use complex anti-spam filters. These filters usually determine which email is SPAM based on their experience and practices. Some of the most common reason for emails to end up as SPAM are: The originating domain name … Continued
How to log in to my XonHost shared account via SSH using PuTTY?

How to log in to my XonHost shared account via SSH using PuTTY?

XonHost uses key-based SSH authentication instead of plain username & password. The SSH port on XonHost’s servers is also 18765 instead of the default port 22. In order to connect to your shared hosting account via SSH using PuTTY you will need … Continued
Why my messages go to yahoo/hotmail/gmail junk/bulk/spam folder?

Why my messages go to yahoo/hotmail/gmail junk/bulk/spam folder?

Usually, this issue is caused by spam-fighting filters on the remote server, incorrectly flagging your messages. Remote email servers have different types of SPAM protection rules for detecting which email is SPAM and which is not. What you can do … Continued
The email server seems to be blacklisted

The email server seems to be blacklisted

If you receive a bounced-back message saying that IP address X.X.X.X is blacklisted by a spam organization, this means that the aforementioned IP address has been blacklisted for sending unsolicited mail. Such a listing is caused by a complaint to … Continued
What does the blacklisting of my ISP has to do with XonHost?

What does the blacklisting of my ISP has to do with XonHost?

When your local IP address has been blacklisted for sending unsolicited mail you might not be able to send mails. In such cases you would have received instructions on how to resolve this issue right in the bounced-back email. Please … Continued
What is greylisting?

What is greylisting?

Greylisting is a new popular feature for spam fighting, similar to whitelisting and blacklisting. Each time a mailbox receives an email from an unknown contact (IP), that mail is rejected with a “try again later” message. This means that all … Continued
What is CAPTCHA?

What is CAPTCHA?

CAPTCHA is an acronym for Completely Automated Public Turing test to tell Computers and Humans Apart. It is a type of visual confirmation used in websites to ensure the submission of an entry is not automatically done by a computer/bot. Basically, CAPTCHA is an image with a … Continued
Configure SPF, DKIM and DMARC records

Configure SPF, DKIM and DMARC records

In order to secure your e-mail service and make sure that you won’t have issues with e-mail spoofing, you need to set SPF, DKIM and DMARC records for your domain. SPF – You can enable SPF in cPanel -> Email Authentication -> Enable in the SPF … Continued
What is a DKIM record?

What is a DKIM record?

DKIM stands for DomainKeys Identified Email. Its purpose is to prevent email spoofing and spam. This digitally signed authentication method was created to prove the legitimacy of the email sender and the server from which the email originates. When DKIM is … Continued