Hasan Ali | XonHost Knowledge Base

Do I need a valid email account to use sendmail?

Yes, if you want to use sendmail with your scripts and applications, you need to configure it to work with an existing email address. On XonHost servers your script will not send emails if you enter a non-existing email address.

What is the limit on the maximum size a single email may have?

The limit on the size of a single email message on XonHost’s shared servers is set to 80MB. The limit on the size of a single email message when sending via webmail is set to 50MB. For all accounts hosted … Continued

503 Valid RCPT command must precede DATA

“Sending’ reported error (0x800CCC65) : ‘Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 503 Valid RCPT command must precede … Continued

The recipient did not receive my email and I did not receive it bounced back

This usually means that the email was caught by a spam filter on the recipient’s mail server. We recommend that you ask the recipient to check the spam / bulk mail folders first. If the message still cannot be found, … Continued

Cannot send attachments

You might not be able to send mails with attachments because of: A local antivirus / security application running on your local computer. It might detect that the attachment is either not permitted or is infected by a virus. In … Continued

Error: Invalid HELO

The message “invalid HELO command” means that the application you are using for sending mails does not comply with corresponding RFC standards. This happens rarely and the only solution is to use another application for sending mails.

Error: Too many recipients

The “Too many recipients” error will be displayed when: An email message has more than 40 recipients (or 80 under GoGeek plans). A domain tries to send more than 400 emails per hour (or 800 emails/hour if hosted on GoGeek … Continued

How to Clean Up my Mailbox?

The easiest way to clean up your mailbox is through Webmail. You can access Webmail directly at http://yourdomain.com/webmail with your email account, where yourdomain.com is your website hosted with XonHost. The next step is to delete the messages that you don’t need and empty … Continued

How to add image signature to your RoundCube Webmail Client

You can access your RoundCube webmail at http://yourdomain.com/webmail, or via cPanel -> Email Accounts -> More -> Access Webmail. After that go to Settings -> Preferences -> Composing Messages. Once there you need to configure the following options so RoundCube will attach a signature to your emails: Compose HTML messages to Always Automatically Add Signature to Always You can … Continued

How to adjust the time zone of my webmail client?

You can adjust the time zone of all three webmail clients provided by default on all XonHost servers. In SquirrelMail you can change Time zone settings from Options -> Personal Information -> Timezone Optionsand then click the Submit button. In Horde the Time zone can be altered via Preferences -> Global Preferences -> Locale and Time. … Continued

Author Archives: Hasan Ali