FAQ

XonHost has been hosting shared accounts since our inception in 2016. XonHost , Inc. is registered in the Natore, Bangladesh.

We offer a 30-day money back guarantee on all web hosting plans. If you are not satisfied with our service in any way, we will refund all hosting charges, no questions asked. There is no refund for domain names, vps servers and dedicated servers as you are given full ownership of the domain name for the year. You may transfer your domain name away at that time.

No. We will not charge you for anything without your prior consent.

Yes. All accounts can be upgraded. Upgrades will happen the same business day.

Phone, email, and chat support is available 24 hours a day, 7 days a week, 365 days a year.

All of our servers are 100% Dell PowerEdge servers with CentOS operating systems. Depending on the primary function, the machines will have between 16-96GB, 4 to 40 processors, and 6-35 hard drives.

Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.

A domain name, like www.example.com, is a lot like a street address for a house or business. Let’s use the White House as an example. The street address, 1600 Pennsylvania Avenue, is an exact location — like an IP address. You might not know the exact street address, but when you visit Washington, D.C., you can tell your cabbie that you want to visit the White House and still get there. This is how a domain name is used: It’s an easy way to reach the exact location of a website without having to remember its numeric address.

A domain name consists of, at least, a top-level and a second-level domain. A top-level domain (TLD) is the part of the domain name located to the right of the dot (“.”). The most common TLDs are .com, .net, and .org.

Many domains, also called extensions, can be registered by anyone, like .com, .net, and .org. A second-level domain (SLD) is the portion of the domain name that is located immediately to the left of the dot and domain name extension. For example, the SLD in example.com is example.

Advanced Domain Name Description: A domain name represents a physical point on the Internet — an IP address. The Internet Corporation for Assigned Names and Numbers (ICANN) governs coordination of the links between IP addresses and domain names across the Internet. With this standardized coordination, you can find websites on the Internet by entering domain names instead of IP addresses into your Web browser.

When visitors enter your domain name into a Web browser, the browser request uses your domain name to find the domain name’s associated IP address and, therefore, the website. People use domain names instead of IP addresses because it is easier to remember a name rather than a series of numbers.

Your domain name and its associated IP address are stored in a common database along with every other domain and associated IP address that are accessible via the Internet.

Nameservers are the Internet’s equivalent to phone books. A nameserver maintains a directory of domain names that match certain IP addresses (computers). The information from all the nameservers across the Internet is gathered in a central registry.

Nameservers make it possible for visitors to access your website using a familiar domain name, instead of having to remember a series of numbers.

If you’re thinking about registering more than one domain name, you’ve got the right idea. Registering and using multiple domains names is great for building your business, protecting your brand name, and creating a dynamic online identity.

When you register multiple domain names, you can:

• Keep your competition from registering a similar domain name drawing customers to them instead of you
• Promote the different products and services you offer
• Drive more traffic to your website
• Enjoy more opportunities to market to — and be listed in — search engines
• Create distinct advertising strategies reaching different target markets
• Provide customers more ways to find you when searching the Internet
• Capture common misspellings of your domain name, instead of sending visitors to an error page
• Protect your brand and online identity

Usually, a domain name is not available for re-registration as soon as it expires. Most registrars allow a grace period that can be as short as one or two weeks or as long as a year for registrants to renew expired domain names. The actual grace period can be different for each individual registrar and domain name extension. That is, the grace period for a .com domain name might be different from the grace period for a .us domain name, even at the same registrar.

After the registrar’s grace period, most domain names have a redemption period. This period can last from two weeks to 30 days, and, during this time, the current registrant can renew the domain name by paying a redemption fee along with the domain name’s renewal fee.

If the current registrant does not renew or redeem the domain name, it might be auctioned. When a domain name is released to a public auction, you can participate and possibly capture the domain name by placing a bid on it.

If the domain name is not renewed, redeemed, or purchased through an auction, it is returned to its registry. The registry determines when the domain name is released again for registration. Once it’s released, you can register the domain name through us.

 Note: A registrant can renew an expired domain name at no extra cost up to day 18. If they renew an expired domain name anytime between day 19 and day 30, they must also pay an $80.00 redemption fee. The domain name may not be renewed if there is a buyer in auction after day 30.

Yes. You can use your favorite Macintosh-compatible Web-authoring tool and use an FTP application to make your changes.

We do not allow adult content. This is described as pornographic material. We do allow certain types of artistic material. Please contact support if you have further questions.

Our shared hosting plans allow for MySQL, PostgreSQL, and SQLite access. We do not offer MSSQL or Microsoft Access Database.

We currently offer PHP 5 and PHP 7. You have the ability to choose between PHP 5.4, 5.5, 5.6, 7.0, 7.1 and 7.2

No. We only use Unix Servers. ASP requires Windows Servers.

In order to point your domain at our servers, you should contact (via phone or their website) the company who sold you the domain and ask them to modify the nameservers to reflect the following information:

NS1.XONHOST.COM

NS2.XONHOST.COM

Once you have changed the nameservers for your domain name, it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. However, in the mean time, you can access your website via a temporary url. (http://server.xonhost.com/~username). If you experience any other problems with your domain, please contact support.